Job: The Tasting Room (TR) Check-In

Title The Tasting Room (TR) Check-In
Categories Tasting Room
Job Information

The Tasting Room (TR) Check-In is a part-time, hourly position which requires weekend and evening availability.  The position is primarily responsible for checking in guests and Members for tastings, while assisting with Membership bottle pick-ups as well as wine and merchandise sales.  The ideal individual must be positive, adaptable, friendly and knowledgeable about the winery services, in order to not only fully support the Tasting Room Managers on any questions but also to maintain a standard of customer service that makes guests feel as comfortable as possible.  Check-in is also responsible learning the duties of Seating on the Member’s Terrace in order to rotate between working behind the Check-In register or with our Terrace Seating system. Check-ins are expected to have a positive attitude towards coworkers and guests, even during busy times.

Work Style

Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.

Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Initiative — Job requires a willingness to take on responsibilities and challenges.

Integrity — Job requires being honest and ethical.

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

Task

  • Selling wine tastings.
  • Checking in Members for tastings or to be seated on the Member’s Terrace.
  • Checking in guests for private tours and tastings.
  • Completing Seater tickets to provide accurate Member information to Member’s Terrace Servers.
  • Selling wine, Memberships, and gift shop merchandise.
  • Assist in maintaining a clean and organized Tasting Room, must be able to lift 35 to 70 lbs.
  • Knowledge of Wine Direct:  Post registers, input new Members, track shipping, look up account information for Members, adjust gratuity, send notes to Membership.
  • Proficiency in MS Office needed, and Cashier skills including, but not limited to compiling and balance cash receipts at the end of the day or shift.
  • Perform various financial activities such as cash handling, tipping out Staff at the end of day, deposit preparation.
  • Supervise and participate in service bar area cleaning activities.
  • Resolve customer complaints regarding wine service.
  • Observe and evaluate workers and work procedures to ensure quality standards and service.
  • Following opening and closing Tasting Room procedures.
  • Other miscellaneous duties, as assigned.

Detailed Work Activity

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

  • assist patrons at entertainment events
  • collect payment
  • greet customers, guests, visitors, or passengers
  • provide customer service

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Identifying Objects, Actions, and Events– Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

  • Understand government alcoholic beverage service regulations
  • Recognize customer intoxication

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

  • Follow Tasting Room opening and closing procedures

Assisting and Caring for Others — Providing personal assistance, emotional support, or other personal care to others such as coworkers or customers.

  • Provide excellent service to all Leoness Cellars guests

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials

  • Restocking, organizing and cleaning Tasting Room.
  • Setting up Check-In area for daily service.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

  • Respect and support your coworkers and management. (A friendly, positive attitude goes a long way.)
  • Provide exceptional service by referring other wineries and local restaurants, etc.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

  • Investigate customer complaints

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form

  • Document new wine club members and track wine shipments.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

  • Maintain, clean and provide a safe working environment.
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